Orders

All orders can be tracked through you Outshifter dashboard. The flow of how you treat an order depends on whether you are the supplier of the listing or you sourced the listing.

As a supplier you are responsible for order fulfillment. Once we receive an order, we forward you the order details. It is then your responsibility to fulfill the order includin packaging and shipping. Making sure you include return information and labels. The purchase agreement is between you and the end customer. Meaning you are also responsible for communications with the end customer and own the customer relationship.

If you have sourced the listing, you will receive an order notification to your account´s email, and the order is forwarded to the Supplier/s.

If the order is through Shopify, you will have to approve the order by clicking “authorize payment”.

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